At SMPS2012, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to help make the process as straightforward as possible.

 

Returning an Item

 

If you have changed your mind, you may return most unused items within 30 days of receiving your order.

 

To be eligible for a return, the item must:

1. Be unused and in its original condition.

2. Be returned with all original packaging and accessories.

3. Not have been fitted, installed or modified.

4. Be suitable for resale.

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Please contact us before returning any item so we can provide the correct return instructions.

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Please return orders to:

SMPS2012
Unit 2
Ketlan Court
River Lane
Saltney
Chester
CH4 8SB
United Kingdom

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Contact Details:

• Email: info@smps2012.co.uk

• Telephone: +44 (0)7889 932016

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Faulty or Damaged Items

 

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

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• Your order number

• A description of the problem

• Clear photographs of the item and packaging where applicable

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We will work with you to arrange a replacement, repair or refund in accordance with your statutory consumer rights.

 

Vehicle Compatibility

 

Many of our products are designed for specific MINI models and production years.

Please check:

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• Vehicle model

• Production year

• Product description

• Photographs

• Any compatibility notes

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If you're unsure whether a product is suitable for your vehicle, please contact us before ordering and we'll be happy to help.

Items ordered incorrectly may be returned under our standard returns policy, provided they have not been fitted.

 

Items That Cannot Be Returned

 

For hygiene, safety or resale reasons, we cannot accept returns for:

• Items that have been fitted or installed.

• Items with adhesive backing where the protective film has been removed.

• Custom-made or personalised products.

• Products damaged through incorrect installation or misuse.

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Installation

 

We strongly recommend test fitting products before removing any adhesive backing, protective films or permanently fixing components.

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Once adhesive products have been installed, they cannot normally be returned unless they are faulty.

SMPS2012 cannot accept responsibility for damage caused during installation.

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Refunds

 

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds are processed back to your original payment method.

Please allow several working days for your payment provider to complete the transaction.

Original delivery charges are only refunded where required under UK consumer law.

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Return Postage

 

If you have changed your mind, you are responsible for the cost of returning the item.

If we've supplied an incorrect, damaged or faulty item, we'll arrange an appropriate solution, which may include providing a prepaid return label where applicable.

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Packaging Your Return

 

Please package returned items carefully to prevent damage during transit.

We recommend using a tracked postal service, as you remain responsible for the goods until they arrive with us.

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Contact Us

 

If you have any questions about a return, please contact us before sending your item back.

Please include:

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1. Your order number

2. Your full name

3. A brief description of the issue

 

We'll aim to respond as quickly as possible.

 

Returns Checklist

 

Before returning your item, please ensure:

✔ The item is unused

✔ It has not been fitted

✔ All packaging is included

✔ You have contacted SMPS2012

✔ The item is securely packaged

 

 

Your Consumer Rights

 

Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If an item is faulty, not as described or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with UK consumer law.