Shipping Policy.

At SMPS2012, we know how important fast and reliable delivery is. That's why we aim to dispatch orders quickly and package every parcel with care, whether you're ordering a small styling accessory or a larger MINI upgrade.

 

Fast UK Dispatch

We stock the vast majority of our products here in the UK, allowing us to dispatch orders promptly.

Orders are carefully checked, securely packaged and shipped using trusted delivery partners to ensure they arrive safely.

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where applicable) so you can follow your parcel's journey.

 

Delivery Partners

We use reliable courier services including:

• Royal Mail

• DHL

The delivery methods available for your order will be shown during checkout based on your delivery address and the size or weight of your parcel.

 

Dispatch Times

We aim to dispatch in-stock items as quickly as possible.

During busy periods, public holidays or while attending trade shows, dispatch times may be slightly longer. Any temporary changes to dispatch schedules will always be displayed on our website before you place your order.

 

UK Delivery

We deliver throughout the United Kingdom using tracked postal and courier services.

Estimated delivery times are provided during checkout and may vary depending on the shipping service selected.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.

 

International Delivery

We proudly ship MINI parts and accessories worldwide.

International shipping costs are automatically calculated during checkout based on your destination and parcel weight.

Customers outside the UK are responsible for any applicable:

• Import duties

• Customs charges

• VAT or local taxes

These charges vary by country and are not included in our product or delivery prices.

 

Order Tracking

Where a tracked delivery service is selected, tracking details will be emailed once your order has been dispatched.

If you haven't received your tracking information, please check your junk or spam folder before contacting us.

 

Packaging

Every order is packed with care to help protect your purchase during transit.

We use:

• Protective packaging

• Plain boxes or mailing bags where appropriate

• SMPS2012 branded parcel tape

Our aim is to ensure your order arrives in excellent condition.

 

Delivery Delays

While most deliveries arrive within the estimated timeframe, occasional delays can occur due to factors beyond our control, including:

• Severe weather

• Courier network delays

• Customs processing

• Peak seasonal demand

• Industrial action

We appreciate your patience should any unexpected delays occur.

 

Incorrect Delivery Details

Please check your delivery address carefully before completing your order.

If an incorrect address has been provided, contact us as soon as possible. While we'll do our best to help before dispatch, we cannot guarantee that changes can be made once an order has been processed.

 

Missing or Damaged Deliveries

If your parcel arrives damaged, or you believe an item is missing, please contact us within 48 hours of delivery.

Including photographs of the parcel, packaging and contents will help us investigate and resolve the issue as quickly as possible.

 

Need Help?

If you have any questions about delivery, tracking or shipping options, our team is always happy to help.

Simply get in touch before placing your order if you need advice on delivery times, international shipping or product availability.

 

Why Shop with SMPS2012?

• UK Stocked Products

• Fast Dispatch

• Royal Mail & DHL Delivery

• Secure Packaging

• Worldwide Shipping

• Family-Run MINI Specialist

• Friendly Customer Support