FAQ Categories
Any item can be refunded if the return is within 30 days of purchase. To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately we do not offer a refund on opened or used products and do not offer an exchange.
Shipping costs are the responsibility of the customer and are non-refundable.
​
Please send your order back to:
​
SMPS2012
7 CIRCULAR DRIVE
CHESTER
CHESHIRE
CH4 8LU
UNITED KINGDOM
​
Please also include your name and order number in the parcel
​
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as transport risks are with the sender.
​
If you have any issues with a product or delivery, please contact us to discuss your options:
Email: info@smps2012.co.uk
Phone: (+44) 78899 32016
​
If you are getting in touch about a return, please include your order number and product details in the email subject.
​
I can’t see my refund in my bank account yet?
Please allow the timescales set out below to receive your refund. In most cases we will send an email confirming we have processed a refund
​
10
Working Days
Refund Time Scale
HOW CAN I MAKE A PAYMENT?
There are various ways you can make a payment designed to suit you.
Credit/ Debit CardsWe accept all major credit and debit cards such as Visa, Visa Electron, MasterCard, Maestro, American Express. Your card must be registered to your home address